Policies

Return Policy

Medquarters accepts returns on any unopened product within 30 days of the original ship date. Most products purchased come with the manufacturer’s standard warranty.

Product(s) must be unused and in original packaging with Instruction/Warranty paperwork. A refund will be issued less a 15% restocking fee on special order items. Shipping costs are non-refundable and customer is responsible for return shipping.

Please call us at 1-888-547-0242 for a return authorization number (RMA). All return items are inspected before any credit/refund/replacement is issued.

On the rare occasion that a product is received with a manufactures’ defect, call our office within 24 hours of receipt and we can trouble shoot the problem and take the appropriate steps. If you receive the item on the weekend or after our normal business hours please leave us a message at 1-888-547-0242. We will return your call on the next business day.

Please note that the above policy also includes all CPAP, BiPAP and APAP machines. A CPAP, BiPAP or APAP machine is considered opened regardless if any hours are placed on the machine and subject to the same return policy stated above. Most CPAP, BiPAP and APAP machines come with a manufacturer 2 year warranty for manufacture defects. Any misuse of the equipment may void the warranty. All warranty decisions are made solely by the manufacturer.

Non-Returnable Products:
Because we sell medical products, certain guidelines must be followed, some of which prohibit the return of opened/used products. Items not in original packaging or that have been used are non-returnable for any reason. Bedding products (bed pillows, mattress covers, etc) are NOT available for returns.

 Shipping Policy

Standard shipping is our default shipping method. Under this option we will use either United Parcel Service (UPS) or the United States Post Office (USPS) to ship your package. We will make this determination based on speed and cost effectiveness. This service is free. Please note: Offer for free standard shipping is only valid in the continental United States (Excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands).

Most orders placed before 3:00pm EST/EDT Monday through Friday will be shipped that day via chosen shipping choice. Orders placed after 3:00pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or are on backorder, the customer will be notified and the item will be shipped as soon as possible. Saturday delivery is available with express shipping, but at an extra charge. To choose this delivery method, you must speak with a customer service representative. Orders totaling $250 or more will require a signature. Signature requirement can be waived by calling our customer service department at 1-888-547-0242 or by leaving a message in the special instructions section of your cart.

Standard Flat Rate: $0.00
UPS Ground: $13.99
UPS 3 Day: $19.99
UPS 2 Day: $24.99
UPS Next Day: $44.99
UPS Saturday Delivery (if available): $59.99

Privacy Policies

Medquarters is the sole owner of the information collected on this site. We collect email addresses and contact information, only if an individual chooses to contact us. We will not sell or rent this information to anyone. We will share it only as necessary to fulfill the user’s requests and only with the user’s full knowledge and consent. If you choose to contact Medquarters via email to this website and provide any personal or confidential information to the Company, you represent and warrant that you are authorized to disclose such information under applicable law.

The Medquarters website does not ask users to transmit sensitive information such as Social Security Numbers or health status via this website.

This website may contain links to other websites. Please be aware that Medquarters is not responsible for the privacy practices of other sites. We encourage our users to read the privacy statements of each website they visit.

This Privacy Policy is included by reference in the Terms of Use and is part of that agreement. That agreement permits us to modify or supplement this Privacy Policy at any time, and you agree to be bound by this provision.

 

Terms and Conditions

Acceptance of Terms
These Terms of Use are an agreement between you and Medquarters (“the Company”). You agree to these terms when you use our website. These Terms of Use are effective immediately on the date you use the website and shall continue during any such use or reliance of the website.

These Terms of Use contain the entire agreement between you and the Company. It supersedes any other agreement. We may modify these Terms of Use at any time, and you agree to be bound by any of these changes or additions by using the site after we post these changes or additions.

Use of Content
You agree not to use this website except in a lawful way and for a lawful purpose. You agree not to send any electronic communication to the Company that contains any virus, worm, Trojan horse or other code that contaminates, damages or destroys any files, programs or other content or property of the Company or its customers or other users.

The Company retains all right, title and interest in and to the Company’s and the website’s content, products, documentation, software or other Company materials on the website and any Company patent, copyright, trademark, service mark, trade secret or other intellectual property or proprietary right in any of the foregoing. You are solely responsible for obtaining any consent supporting your use of any materials protected by any patent, copyright, trademark, service mark, trade secret or other intellectual property or proprietary right and are responsible for any damages resulting from your disclosing or using any information on the website.

Additionally, any information contained within the Medquarters website may not be reproduced, resold or redistributed for any other purpose.

Information included on this website or within the links contained in this site is not meant to be a substitute for your doctor’s advice. If you have medical problems or suspect you may have a medical condition, please consult your doctor and follow his or her recommendations for treatment.

Users may choose to contact Medquarters via email through this website. Users are cautioned against disclosing any personal or confidential information in emails to the Company.

Liability
Medquarters does not make any representation or warranty with respect to the contents of this website or equipment provided by the Company or its agents, employees or representatives. The Company specifically disclaims fully any and all warranties, express or implied, including without limitation express or implied warranties of merchantability, suitability, accuracy, completeness, usefulness, timeliness, adequacy or fitness for any particular use, application or purpose. The Company and its officers, directors, agents, contractors and employees are not liable to you or any other person for damages, claims, demands or causes of action whether direct or indirect, special, incidental, consequential or punitive, relating to your use of any equipment or services provided by Medquarters or the use of this website and its content.

The Company makes no representations, warranties or covenants pertaining to errors, omissions, delays or other defects in the website or that its files are free of viruses, worms, Trojan horses or other code that contaminates, damages or destroys any files, programs or other content or property of the Company or its customers or other users.

Indemnity
You agree to indemnify, defend and hold harmless Medquarters, its affiliates, officers, directors, employees, consultants and agents from any and all third-party claims, liability, damages and/or costs (including, but not limited to, attorneys’ fees) arising from your use of this website, your violation of the Terms of Use or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.

Jurisdiction
These Terms of Use will inure to the benefit of Medquarters’ successors, assigns and licensees. In any suit or other proceeding brought hereunder, the prevailing party will be entitled to recover attorneys’ fees, costs and expenses actually incurred by the prevailing party in such suit or proceeding or in any appeal. Any claims, disputes or other controversies arising from the use of this website shall be governed by the laws of the State of Tennessee and submitted to binding arbitration and not to a court for determination. Such arbitration shall be accomplished expeditiously in Williamson County, and shall be conducted by the American Arbitration Association in accordance with its rules. Judgment upon the award rendered by the arbitrator(s) may be entered in any Court having jurisdiction thereof.

General
If any provision of these Terms of Use is determined to be illegal, invalid or unenforceable under current or future law, you agree that any such provision shall be severable without affecting the validity of all other provisions. Also, the Company’s waiver of any provision of these Terms of Use does not and will not constitute or guarantee any future or other waiver.

Notices to the Company, to be effective, shall be mailed postage prepaid, certified mail or by overnight courier to:

Medquarters
720 Moorefield Park Dr. Suite 302
North Chesterfield, VA 23236

Privacy
Our website contains a Privacy Policy. This Privacy Policy is a part of these Terms of Use and may be modified and supplemented in our discretion just as any other provision in this agreement may be modified and supplemented by us at any time.

Links
Medquarters may assemble links within this site for your convenience. We cannot be held responsible for the accuracy or currentness of information contained within these sites, or any inaccuracies in or omissions from such sites, or links from these to other sites, or whether this information is associated with the use of products and services offered through Medquarters, its partners or subsidiaries. Such links are not endorsements of any products or services in such sites, and no information in such site has been endorsed or approved by Medquarters, or any of its partners or subsidiaries.

Linking to our site without our express written permission is prohibited; however, permission may be granted to any civic-minded site that will enhance the usefulness of our site. Any users who come to this site through your link or the links of others will be bound by our Terms of Use.

MEDQUARTERS DOES NOT MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE CONTENTS OF THIS WEBSITE OR EQUIPMENT PROVIDED BY THE COMPANY OR ITS AGENTS, EMPLOYEES OR REPRESENTATIVES. THE COMPANY SPECIFICALLY DISCLAIMS FULLY ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY, ACCURACY, COMPLETENESS, USEFULNESS, TIMELINESS, ADEQUACY OR FITNESS FOR ANY PARTICULAR USE, APPLICATION OR PURPOSE. THE COMPANY AND ITS OFFICERS, DIRECTORS, AGENTS, CONTRACTORS AND EMPLOYEES ARE NOT LIABLE TO YOU OR ANY OTHER PERSON FOR DAMAGES, CLAIMS, DEMANDS OR CAUSES OF ACTION, WHETHER DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE, RELATING TO YOUR USE OF ANY EQUIPMENT OR SERVICES PROVIDED BY MEDQUARTERS OR THE USE OF THIS WEBSITE AND ITS CONTENT.

THE COMPANY MAKES NO REPRESENTATIONS, WARRANTIES OR COVENANTS PERTAINING TO ERRORS, OMISSIONS, DELAYS OR OTHER DEFECTS IN THE WEBSITE OR THAT ITS FILES ARE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT CONTAMINATES, DAMAGES OR DESTROYS ANY FILES, PROGRAMS OR OTHER CONTENT OR PROPERTY OF THE COMPANY OR ITS CUSTOMERS OR OTHER USERS.

 

To view the Customers Rights and Responsibilities, click here.

To view the Acknowledgement of Understanding, click here.

To view the Anti-Discrimination Policy, click here.